Customer Service Representative

9 hours ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time $40,000 - $60,000 per year

Job Purpose

Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the United States.

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative.

  • Answer the telephone promptly and in a polite and professional manner.
  • Answer questions and offer other information for a positive impression of the organization.
  • Seek and support changes in call flow processes and communication services.
  • Suggest improvements and participate in organized efforts to improve service levels.
  • Meet and exceed call volume standards.
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset customers.
  • Understand when to escalate calls to Team Leads
  • Aid with callbacks and other projects as call volume permits.
  • Perform other related duties as assigned by the supervisor or manager.

Requirements

  • 1 Year plus customer service experience
  • Excellent communicator, both oral and written - positive and proactive, works collaboratively with others to identify opportunities to improve results
  • Proficient in using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
  • Able to multitask efficiently under time pressure
  • Ability to handle confidential and sensitive information
  • Previous experience in managing customer focused accounts
  • Proven experience in managing a service and support focused team culture

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