Tech Support Specialist

2 months ago


Quezon City, National Capital Region, Philippines Trinity Workforce Solutions Full time
Job Overview

As a Tech Support Specialist at Trinity Workforce Solutions, you will play a vital role in providing exceptional customer experiences for our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

About the Role

We are seeking a highly skilled and experienced Tech Support Specialist to join our team. In this role, you will be responsible for providing first-level technical support to end-users via phone, email, or chat. You will troubleshoot and resolve hardware, software, and network issues, and escalate complex technical issues to the appropriate support team. Additionally, you will create and maintain accurate records of support requests and resolutions, and assist with the deployment of new hardware and software.

Key Responsibilities:
• Provide exceptional customer service and support to end-users via phone, email, or chat
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex technical issues to the appropriate support team
• Create and maintain accurate records of support requests and resolutions
• Assist with the deployment of new hardware and software
• Maintain a high level of professionalism and adhere to company policies and procedures

Requirements:

To be successful in this role, you will need:

• At least 6 months of experience in a Service Desk/TSR role
• Completed 2nd year in college with a focus on hard core tech support and troubleshooting for computers
• Strong understanding of operating systems, hardware, and software
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Flexibility to work in a 24/7 environment

What We Offer:

In addition to a competitive salary, we offer a range of benefits including:

• Salary: PHP 23,600 per month + NTAL (Non-Taxable Allowance) of PHP 2,400
• Opportunity to work with a dynamic and growing organization
• Collaborative and supportive team environment
• Ongoing training and development opportunities
• Flexible working arrangements

Location: Onsite in Quezon City

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