Senior Customer Experience Specialist

1 day ago


Quezon City, National Capital Region, Philippines Lexie Staffing & Business Consulting Full time

Lexie Staffing & Business Consulting seeks a dedicated Senior Customer Experience Specialist to join our team. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer satisfaction and delivering an outstanding experience on a day-to-day basis.

About the Role

This is a full-time, on-site position that requires strong communication and interpersonal skills. You will work closely with our business partners to provide top-notch customer support, address concerns, and drive customer loyalty.

Job Description

The ideal candidate will possess excellent problem-solving skills, be adaptable, and have a passion for delivering exceptional customer experiences. Your ability to think critically and work independently will enable you to make informed decisions and drive results.

Key Responsibilities:
  • Provide exceptional customer support via phone, email, and in-person interactions
  • Resolve customer complaints and concerns efficiently and effectively
  • Collaborate with cross-functional teams to develop solutions and improve processes
  • Maintain accurate records and reports as required
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent; a degree in a related field is preferred
  • At least 2 years of customer service experience in a fast-paced environment
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range: $60,000 - $80,000 per year
  • Medical, dental, and vision insurance
  • Retirement savings plan
  • Generous paid time off and holidays


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