Senior Customer Experience Specialist
1 day ago
Lexie Staffing & Business Consulting seeks a dedicated Senior Customer Experience Specialist to join our team. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer satisfaction and delivering an outstanding experience on a day-to-day basis.
About the RoleThis is a full-time, on-site position that requires strong communication and interpersonal skills. You will work closely with our business partners to provide top-notch customer support, address concerns, and drive customer loyalty.
Job DescriptionThe ideal candidate will possess excellent problem-solving skills, be adaptable, and have a passion for delivering exceptional customer experiences. Your ability to think critically and work independently will enable you to make informed decisions and drive results.
Key Responsibilities:- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve customer complaints and concerns efficiently and effectively
- Collaborate with cross-functional teams to develop solutions and improve processes
- Maintain accurate records and reports as required
To succeed in this role, you will need:
- A high school diploma or equivalent; a degree in a related field is preferred
- At least 2 years of customer service experience in a fast-paced environment
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
We offer a comprehensive benefits package, including:
- A competitive salary range: $60,000 - $80,000 per year
- Medical, dental, and vision insurance
- Retirement savings plan
- Generous paid time off and holidays
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