Customer Support Specialist

7 days ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Neksjob Customer Support Job Overview

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Neksjob. As a key member of our customer service department, you will play a vital role in ensuring that our customers receive exceptional support and assistance with their queries and issues.

About the Role

This is a fantastic opportunity for an individual who is passionate about delivering outstanding customer service and resolving complex problems. You will be working closely with our internal teams to identify and address customer concerns, provide solutions, and maintain a high level of customer satisfaction.

Responsibilities
  • Respond to incoming calls from customers in a timely and professional manner
  • Analyze customer queries and resolve issues promptly and effectively
  • Provide accurate information and guidance to customers on our products and services
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements

To succeed in this role, you will need to have:

  • A strong educational background, preferably with 2 years of college completion
  • No less than 6 months of international voice experience
  • The ability to work onsite and possess excellent English communication skills
  • Demonstrated expertise in customer service, problem-solving, and multitasking
Why Join Neksjob?

As a valued member of our team, you can look forward to:

  • Paid training to ensure you have the skills and knowledge needed to excel in your role
  • A competitive salary package, including allowances


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