Contact Center Quality Assurance Professional

1 week ago


Morong, Philippines beBeeQualityAssurance Full time ₱800,000 - ₱1,200,000
Job Title:
Contact Center Quality Assurance Professional

Are you a detail-oriented individual with exceptional communication skills?
We're seeking a skilled Contact Center Quality Assurance professional to join our team.
This is an exciting opportunity to work in a fast-paced environment and make a meaningful impact on customer satisfaction.

About the Role:
The Contact Center Quality Assurance Specialist will be responsible for monitoring and evaluating contact center performance, identifying areas for improvement, and providing coaching to specialists to enhance their skills and knowledge.

Key Responsibilities:
• Monitor and evaluate contact center calls to ensure quality standards are met
• Identify areas for improvement and provide recommendations to management
• Coach and train contact center specialists to enhance their skills and knowledge
• Conduct regular quality audits to assess performance and identify trends
• Collaborate with management to develop and implement quality improvement initiatives

Requirements:
• Bachelor's degree in a related field (e.g., business, communications)
• 1+ years of experience in a contact center or similar environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

Benefits:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

What We Offer:

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