Contact Center Performance Analyst

1 day ago

Morong, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,200,000
Job Overview\Entities are responsible for monitoring and auditing contact center performance, reviewing internal processes, and tracking call data. They collaborate with managers to diagnose issues and recommend process changes.

Key Responsibilities:

  • Monitor and audit contact center performance
  • Review internal processes and track call data
  • Collaborate with managers to diagnose issues and recommend process changes
Required Skills and Qualifications\Entities should possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. A bachelor's degree in any field is required, along with one year of customer service experience in a high-volume environment.

Education and Experience Requirements:

  • Bachelor's degree in any field
  • One year of customer service experience in a high-volume environment
Benefits\Entities can expect a competitive salary and benefits package, including a discretionary incentive bonus. The position also offers opportunities for professional growth and development.

Compensation:

  • Competitive salary
  • Discretionary incentive bonus
Others\Entities will be working in a fast-paced environment, collaborating with a team to achieve business objectives. They will have access to training and development programs to enhance their skills and knowledge.

  • Contact Center Quality Assurance Professional

    1 week ago

    Morong, Philippines beBeeQualityAssurance Full time ₱800,000 - ₱1,200,000

    Job Title:Contact Center Quality Assurance ProfessionalAre you a detail-oriented individual with exceptional communication skills?We're seeking a skilled Contact Center Quality Assurance professional to join our team.This is an exciting opportunity to work in a fast-paced environment and make a meaningful impact on customer satisfaction.About the Role:The...

  • Real-Time Performance Analyst

    6 days ago

    Morong, Philippines beBeeAnalyzer Full time ₱900,000 - ₱1,200,000

    Job OverviewThis role is focused on real-time monitoring and analysis of performance data to identify risks and areas for improvement.The successful candidate will be responsible for:Monitoring queues in real-time to identify and address any issues that may impact contractual KPIs such as Service Level, Abandonment %, Line Adherence, Handling Capacity, and...

  • Business Systems Analyst

    4 days ago

    Morong, Philippines Ventra Health Full time

    OverviewVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

  • Incident Response Analyst

    1 week ago

    Morong, Philippines Storagepipe, a THRIVE Company Full time

    About ThriveThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't...

  • Incident Response Analyst

    4 days ago

    Morong, Philippines Thrive Full time

    About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view...

  • Fraud Analyst

    1 week ago

    Morong, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operational Training Specialist

    4 days ago

    Morong, Philippines beBeeDevelopment Full time $45,000 - $60,000

    Job Opportunity:Our organization seeks a skilled professional to create, implement and deliver customized training programs enhancing customer service excellence and operational productivity across our call centers.Key Responsibilities:Develop tailored training strategies to meet national and international standards.Design and deliver comprehensive training...

  • Cybersecurity Threat Hunter

    1 week ago

    Morong, Philippines beBeeIncidentResponse Full time $90,000 - $120,000

    Job DescriptionThrive is a rapidly growing technology solutions provider focusing on cloud, cybersecurity, networking, disaster recovery, and managed services. Our corporate culture, engineering talent, customer-centric approach, and focus on next-generation services set us apart from our peers. We are seeking an Incident Response Analyst to join our...

  • Team Lead

    1 week ago

    Morong, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Payroll Data Analyst

    1 week ago

    Morong, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...