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Operational Training Specialist

2 weeks ago

Morong, Philippines beBeeDevelopment Full time $45,000 - $60,000

Job Opportunity:

Our organization seeks a skilled professional to create, implement and deliver customized training programs enhancing customer service excellence and operational productivity across our call centers.

Key Responsibilities:

  • Develop tailored training strategies to meet national and international standards.
  • Design and deliver comprehensive training courses ensuring alignment with corporate objectives and key performance indicators.
  • Establish and maintain partnerships with external organizations to create custom training solutions.
  • Conduct thorough needs analyses to identify skill gaps, measure training effectiveness and ensure service quality.
  • Implement on-the-job training activities to promote quality job performance.
  • Undertake special projects to enhance service quality, best practices, safety and productivity improvements.

Requirements:

  • Bachelor's degree or equivalent
  • Minimum 5 years of experience in operations or front-line sales within a contact center environment
  • At least two years of experience in a training role
  • Practical knowledge of learning and development processes and methodologies
  • Excellent written and verbal communication skills
  • Proficient in Microsoft applications (Excel, Word, PowerPoint etc.)
  • Experience with digital content creation tools is an advantage

Competencies:

  • Initiative and commitment to achieve results
  • Attention to detail and quality focus
  • Organizational skills for successful outcomes
  • Effective communication and interpersonal skills
  • Adaptability and innovation in a dynamic environment
  • Business acumen and awareness