IT Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnician Full time ₱3,750,000 - ₱4,500,000
Job Description

Our organization is seeking a skilled Service Desk Technician to provide advanced technical support and resolve escalated issues from Level 1 support.

The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-focused approach.

This role acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues.

  • Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Escalate unresolved issues to Level 3 or specialized teams as necessary.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.
Benefits
  • Location: Hyderabad (with flexibility for remote work).
  • Learning and development opportunities with access to the latest technologies.
  • Indian holiday calendar with 5 additional personal days off.
  • Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more.
About Us

We are a team of seasoned engineers, strategists, and business experts with over a decade of experience in the IT industry.

We provide innovative full-stack technology services and communication solutions, serving clients across the globe.

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