Technical Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱40,000 - ₱80,000

Job Overview

Remote Technical Support Representative Job Opportunity

We are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.

The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

  • A high-speed internet connection is necessary for this role
  • An appropriate, quiet work environment is essential
  • High language proficiency in English is mandatory
  • Work-from-home experience is highly valued

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Qualifications and Skills
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Perks
  • Competitive compensation package
  • HMO coverage plus dependent coverage
  • Dental coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
About the Opportunity

This role offers a unique blend of technical challenge and customer interaction, making it an exciting opportunity for those who enjoy problem-solving and working with people.

As a remote technical support representative, you will play a critical role in delivering exceptional customer service and resolving technical issues in a timely and professional manner.

We are committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion.

If you are a motivated and customer-focused individual with excellent communication skills and a passion for technical support, we encourage you to apply for this exciting opportunity.

Notes

The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time for any reason.

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