Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱3,500,000 - ₱4,500,000
Customer Support Expert Role

We are looking for a highly skilled Customer Support Specialist to join our team.

  • This role is responsible for providing top-notch customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

The ideal candidate will have excellent communication skills, be able to work independently with minimal supervision, and possess a strong ability to problem-solve and think critically.

Responsibilities include:

  • Managing event and relationship cancellation tickets

  • Reviewing and processing short-term cancellations by providers or customers

  • Applying cancellation fees, adjusting work status, and informing providers of the fee

  • Processing cancellations, ensuring appropriate compensation for providers, and confirming cancellation details with customers

  • Contacting customers to determine if a replacement service is required

  • Assessing and implementing changes to bids, including date adjustments, pricing updates, and new bid creation

  • Confirming changes with customers via email

  • Handling requests for changes to existing bookings, ensuring both parties are informed and that adjustments are made accurately

  • Typical changes include alterations to the day of the week, start time, or event duration

  • Processing profile update requests, such as changes to address, password, and payment methods

  • Ensuring that any profile changes are reflected in existing bookings as needed

  • Investigating failed ID checks through Onfido, verifying the validity of identification documents

  • Updating profiles accordingly: manually approving valid documents or deactivating profiles and informing providers if documents are not valid

  • Reviewing feedback from service providers after events

  • Determining necessary follow-up actions and contacting the appropriate parties to address issues

Requirements include:

  • At least 3 years of experience in customer-facing, customer support, or a related field

  • Self-starters who are well-organized and proactive are preferred

  • Strong command of written English is essential

  • Comfortable conversing over the phone with internal stakeholders, including direct managers and team members, rarely customers/providers

  • High ability to empathize with providers and customers, fostering positive relationships and trust in the brand

  • Ideal experience with Freshworks or similar systems

  • Familiarity with Excel or Google Sheets is advantageous

  • Able to thrive in a dynamic environment where processes are continuously improved and new approaches are tested

  • Bring a fresh, confident, and passionate attitude to the team

  • Open to a shift-based schedule that includes Saturdays

Benefits include:

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience

  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare

  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home

  • Powering global startups: We've created jobs that empower global start-ups to focus on growth

  • Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱3,840,000 - ₱4,800,000

    Customer Support AgentJob OverviewWe are seeking a customer-focused professional to provide exceptional support via chat, email, or phone.Key ResponsibilitiesRespond professionally and politely to customer inquiries via multiple channels.Utilize Gorgias and Shopify to manage tickets and ensure a consistent customer experience.Stay updated on product...

  • IT Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupportEngineer Full time ₱4,500,000 - ₱6,000,000

    Job TitleA mid-senior level IT professional is required to support all aspects of IT systems and services, ensuring the security, integrity, and efficiency of operations. The ideal candidate will have at least 5 years of experience in global support/technical operations engineering preferably minimum of 3 years as L2 in an AU MSP environment.Key...

  • Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,500,000

    We are seeking a detail-oriented and thoughtful professional who is fluent in Spanish (C1 or above) and has excellent English communication skills to provide top-tier support to global brands and tech companies 24/7.This role involves maintaining a positive and professional attitude, diagnosing and resolving customer issues in Spanish and English,...

  • Multilingual Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    About the RoleWe are seeking a skilled Multilingual Support Professional to join our team. The ideal candidate will possess excellent communication skills and be able to handle customer inquiries in a professional manner.This role involves providing exceptional support to clients through various channels, including phone, email, and chat. You will be...

  • Support Operations Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeOperations Full time $14,400

    Job OverviewAs a strategic and operationally strong Support Operations professional, you will play a pivotal role in ensuring the global support team is running smoothly and efficiently.Main ResponsibilitiesYou will serve as a strategic partner to the Manager of Support, supporting operational reviews, planning cycles, and process improvement...

  • Technical Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeDesktop Full time ₱2,500,000 - ₱3,500,000

    Desktop Support Specialist Job DescriptionWe are seeking a skilled Desktop Support Specialist to join our team. This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.The ideal candidate will have excellent communication and problem-solving skills, with the...

  • Technical Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱40,000 - ₱80,000

    Job OverviewRemote Technical Support Representative Job OpportunityWe are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and...

  • Marketing Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeContent Full time ₱1,100 - ₱1,500

    Job Opportunity:We are seeking a detail-oriented professional to support our content and marketing initiatives. This role is responsible for preparing accurate and high-quality templates to drive internal promotional campaigns.Main Responsibilities:

  • Administrative Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSpecialist Full time ₱3,600,000 - ₱4,800,000

    Executive Support Specialist">We are seeking a detail-oriented and proactive professional to provide comprehensive administrative support to a senior executive. The ideal candidate will have exceptional organizational skills, with the ability to multitask and prioritize effectively.This role requires someone who can seamlessly manage complex tasks, while...

  • Professional IT Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeITSupport Full time ₱900,000 - ₱1,200,000

    Position Overview:We are seeking a professional to fill the role of IT Support Specialist.The successful candidate will have the opportunity to practice their craft, work with a supportive IT Manager, and create value for our organization.This role will be part of the Management Team and will work closely with leadership to attain company goals.Key...