
IT Support Professional
1 week ago
A mid-senior level IT professional is required to support all aspects of IT systems and services, ensuring the security, integrity, and efficiency of operations. The ideal candidate will have at least 5 years of experience in global support/technical operations engineering preferably minimum of 3 years as L2 in an AU MSP environment.
Key Responsibilities:- Cloud Infrastructure support
- Ensure system and data security is maintained at a high standard, ensuring the integrity of the client network is not compromised.
- Intune device management including configuration profiles, compliance profiles, endpoint security baselines & hardening, application deployments and patching, exposure management, cloud security management across AWS and Azure environments via Defender for Cloud and AWS security hub
- At least 5 years of experience in global support/technical operations engineering preferably minimum of 3 years as L2 in an AU MSP environment.
- Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS.
- Proficiency in PowerApps, with experience in developing and customizing business applications.
- Understanding of IT management principles and commitment to maintaining high security standards.
- Excellent communication skills, with ability to confidently interact with staff and suppliers.
- Team player who thrives in a collaborative environment.
- Problem solver who can investigate issues, identify solutions, and prioritize tasks effectively.
- Adaptable and proactive, continuously seeking process improvements.
- Open to flexible work hours when required to support critical IT functions.
- Hold at least two Associate-level certifications in Microsoft, Azure, or AWS.
- Hands-on experience with PowerPlatform and cloud technologies.
- Eager to stay current with emerging IT trends and enhance skills through continuous learning.
The company encourages professional growth and offers training opportunities, which may include Microsoft Azure, Microsoft 365, and AWS.
Benefits- Competitive salary and professional development opportunities.
- Collaborative client partnerships and a fun, inclusive work environment.
- Opportunities for leadership, expertise, and global client exposure.
- Monthly coaching, training, and career development.
- Flexible hybrid model.
- Engage in social impact activities and industry impact.
- Achieve work-life balance and flexibility to support personal commitments.
- Comprehensive HMO coverage with one free dependent (depending on the employment type).
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