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Channel Services Support Manager
1 week ago
Globe Telecom is the leading Telecommunications company in the Philippines, dedicated to enriching lives through communications. We focus on simplifying technology to bring people closer to what matters most. Our ideal candidate will join a dynamic team of passionate individuals who believe in creating a wonderful world for our people, business, and nation.
About UsWe are driven by a purpose to treat people right and create a Globe of Good. Our vision is to see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Our mission is to create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
Job Description
The Channel Services Support Manager will be responsible for managing relationships with third-party vendors who provide services and support through various channels. Key responsibilities include:
- Ensuring timely completion of orders and cases.
- Driving efficiency and achievement of SLAs.
- Resolving roadblocks to exceed customer expectations through customer and channel experience insights and data.
- Fostering continuous review of reported issues and opportunities with other business units based on reported issues.
Benefits and Opportunities
As a Channel Services Support Manager at Globe Telecom, you will enjoy a range of benefits and opportunities, including:
- Competitive salary and incentives.
- Ongoing training and development programs.
- Opportunities for career growth and advancement.
