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Omni-Channel Support Specialist
1 week ago
In this exciting position, you will have the opportunity to work with a leading organisation in the field of Pension and Benefits Administration. As an Omni-Channel Administrator, you will play a key role in delivering excellent customer service to our valued clients.
Responsibilities- Respond to inbound queries from clients regarding Pensions and Flexible Benefits
- Document all discussions and actions taken in a clear and accurate manner
- Provide an exceptional level of customer service, adapting to different caller scenarios
- Represent the organisation in a friendly and professional manner
- Meet team and personal targets, working efficiently to deliver results
- Collaborate with team members to improve caller and member experience
- Previous experience in supporting in-bound customer service, with GB client interaction/experience preferred
- A strong understanding of the administrative process as it relates to Pension and Flexible Benefit Plans
- Bachelor's degree and pass given assessments
- Maintain attention to detail and accuracy in data entry and documentation
- Good organisational and multitasking skills to manage volume of interactions and prioritise tasks efficiently
- Positive and caller focused attitude
- Good communication skills (listening, spoken and written)
- Natural problem solver, working to a high level of accuracy
- Able to work well under pressure and meet solo / team targets
- Proficient in using Microsoft Office
