Technical Support Specialist
1 week ago
Job Opportunity
">We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance to customers and colleagues via various communication channels.
">The ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong analytical and critical thinking abilities.
">This position involves providing hands-on technical support, feature explanations, and best practice guidance for our product.
">You will maintain professionalism, understanding of services, and ensure high client satisfaction in a fast-paced environment.
">To succeed in this role, you must be curious, dynamic, and authentic, with a passion for creating exceptional customer experiences.
">We seek impact-driven individuals who can thrive in a dynamic environment and are passionate about helping us grow and achieve our purpose.
">This role requires the ability to diagnose and resolve technical issues efficiently, escalate complex issues when necessary, and stay updated with evolving technologies and adapt to process changes.
">In addition to these responsibilities, you will participate in training to enhance your skills and knowledge, share knowledge with the team, and assist in training new members.
">Responsibilities:
">- Provide technical support via phone, email, and chat
- Respond promptly to customer inquiries in accordance with SLAs
- Diagnose and resolve technical issues efficiently
- Escalate complex issues when necessary
- Stay updated with evolving technologies and adapt to process changes
- Participate in training to enhance skills and knowledge
- Share knowledge with the team and assist in training new members
- Deepen understanding of client products and services
- Ensure customer satisfaction through prompt responses
- Support team collaboration and take on additional responsibilities as needed
Requirements:
">- At least 3+ years of technical support experience, primarily supporting via email and chat
- General knowledge of web-based and mobile applications
- Experience with SaaS products
- A passion for creating exceptional customer experiences and exceeding expectations
- The ability to thrive in a dynamic environment
- Metrics-driven with experience handling high volumes of interactions
- Strong conflict resolution skills and even temperament
- Effective written communication skills, conveying tone appropriately
- Creative problem-solving abilities
- Excellent judgment and empathy
- A proactive attitude with minimal supervision
Benefits:
">- Private Health Insurance
- Paid Time Off
- Training & Development
About Us:
">We are a global team united by our desire to connect diverse people with common values for boldr impact.
">We employ just over a thousand team members across five countries, with plans to employ over 5,000 by 2027, if not sooner.
">Our success combines ambitious vision with operational excellence.
">At the heart of great partnerships, we'll always find empathy.
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Job OpportunityThis role involves working in a fast-paced environment, resolving complex technical issues, and delivering exceptional customer service.As a...
-
Technical Support Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱24,000This is a technical support position that provides assistance to customers via phone, email, and chat.Job DescriptionWe are seeking a highly motivated individual with excellent communication and problem-solving skills to join our team as a Technical Support Specialist.The successful candidate will be responsible for providing outstanding customer service and...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,200 - ₱6,000Technical Support ExpertWe're seeking an experienced Technical Support Specialist to join our team. As a key member of our customer support group, you will deliver high-quality responses to customer inquiries in a timely manner.This role involves working closely with clients across various industries, providing technical service and support. The ideal...
-
Technical Support Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱4,000,000 - ₱5,000,000Job DescriptionWe are seeking a seasoned IT professional to join our team as a Technical Support Specialist.This role involves providing technical assistance and support to clients, ensuring the security, integrity, and efficiency of their IT systems. The ideal candidate will have a strong background in Microsoft O365, Azure, or AWS, with experience in cloud...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000Job TitleWe are seeking highly skilled Technical Support Specialists to join our team.In this role, you will provide technical assistance and troubleshooting support for various clients across industries.Respond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide customers...
-
Technical Support Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱70,000 - ₱90,000About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a technical support representative, you will provide exceptional assistance and troubleshooting services to clients across various industries.Respond to inbound technical support requests via phone, chat, or email in a timely and professional manner.Utilize strong...
-
Technical Support Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱2,000,000 - ₱3,000,000Job Title: Technical Support SpecialistOverviewWe are seeking a highly motivated and organized technical support specialist to join our team. As a key member of our customer success group, you will play a critical role in ensuring our customers have an exceptional experience with our payment solutions.Your primary responsibility will be to resolve client...
-
Technical Support Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000Job Title: Technical Support Specialist">We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers via phone, email, or chat.About the Role:Respond to customer inquiries in a timely and...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,000,000Job SummaryThis is an exciting opportunity to join our organization as a technical support specialist. We are seeking a customer-focused professional who can provide top-notch service and exceed customer expectations.The ideal candidate will have excellent communication skills, both written and verbal, and the ability to multitask across systems and...
-
Technical Support Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000Technical Support SpecialistMCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as trusted partners in the industry.We're seeking skilled and customer-focused technical support specialists to...
