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Travel Coordinator

1 week ago

Manila, National Capital Region, Philippines Goway Travel Limited Full time

Goway Travel Limited is a leading global travel company with over 600 employees. We offer a comprehensive health benefits package, paid personal days, and birthdays off.

We're looking for a skilled Helpdesk Coordinator to join our team. As the primary contact for Goway staff experiencing issues with the Reservation System, you will assess reported cases, gather information from case owners, troubleshoot problems, and provide solutions or escalate issues as necessary.

**Key Responsibilities:**

  1. Manage and address all Salesforce Cases related to this role.
  2. Troubleshoot system and technical issues.
  3. Collaborate with the Team Lead/Senior Toronto Associate on critical issues.
  4. Utilize various communication methods, including phone and video conferencing, in English for effective collaboration.

**Required Skills and Qualifications:**

  • Travel Industry experience is highly required.
  • Exceptional verbal and written communication skills in English (reading, interpreting, writing, speaking).
  • Strong organizational and problem-solving skills.
  • Analytical mindset with the ability to follow established processes and procedures.

The Goway Advantage:

We value inclusivity, diversity, and innovation. Our comprehensive training program ensures you stay ahead in the industry. Opportunities for discounted worldwide travel and career growth within the company make us an attractive employer.