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Afterhours Travel Coordinator

1 week ago

Manila, National Capital Region, Philippines GBSS Full time
About the Role:
At GBSS, we're looking for a highly skilled Afterhours Travel Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer service.

The ideal candidate will have 1-2 years of experience in the travel industry, preferably in corporate or after-hours travel support. Expertise in GDS systems, specifically Amadeus, is essential, along with strong technical skills in GDS administration. You'll be responsible for handling emergency and urgent travel requests outside of regular business hours, ensuring all booking requests and amendments meet the standards outlined in the Service Level Agreement (SLA).

Your Key Responsibilities:
  • Call & Client Management: Respond promptly to all incoming calls during assigned shifts, assist travelers with urgent booking requests, and maintain detailed call logs.
  • Booking Management: Process necessary travel changes, arrange urgent additions to bookings, handle New Zealand outbound and inbound fare structures, and monitor waitlists.
  • Policy & Approval Compliance: Seek approval from the After-Hours Manager for requests that incur additional costs and maintain consultant profiles in in-house tools.
  • Coordination with Orbit Offices: Action pre-arranged bookings, notify the after-hours team of complex ticket reissues, and utilize databases and systems to manage client requests efficiently.