Technical Support Representative

6 hours ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Remote Technical Support Role

This role involves providing technical assistance and troubleshooting support for various clients across industries.

  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
Key Responsibilities:
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Collaborate with internal teams to improve support processes and customer experience.
Requirements:

The ideal candidate will possess the following qualifications:

  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
Benefits:

This role offers a competitive compensation package and opportunities for growth and development.

  • HMO coverage.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Equal Opportunity Employer:

MCI is an equal opportunity employer committed to creating a diverse and inclusive work environment.

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