Remote Technical Support Representative Role

5 hours ago

Pasay, National Capital Region, Philippines beBeeSolutions Full time ₱200,000 - ₱350,000
Technical Support Specialist

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.

The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within a certain distance of our office.

Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
Benefits:

This role offers a competitive compensation package, including health coverage and other incentives. The employer reserves the right to revise this job description at any time.

MCI is an equal opportunity employer and embraces diversity across its workforce.

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