Senior IT Technical Support Specialist

2 months ago


Manila, National Capital Region, Philippines Nityo Infotech Full time
Job Title: Senior IT Technical Support Specialist

About the Role:
Nityo Infotech is seeking a skilled and experienced Senior IT Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting for hardware and software issues, as well as maintaining and repairing IT equipment.

Key Responsibilities:
• Provide technical support and troubleshooting for hardware and software issues via phone, email, or in-person.
• Assist in the maintenance and repair of IT equipment, including computers, laptops, printers, and other devices.
• Manage inventory of IT assets, including hardware and software licenses, to ensure accurate tracking and compliance.
• Support end-users by resolving technical issues and providing guidance on IT-related matters, both in-person and remotely.
• Assist with the setup and configuration of new equipment and software, ensuring seamless integration with existing systems.
• Perform routine checks and maintenance on IT systems to ensure smooth operation and prevent potential issues.

Requirements:
• 1 year of relevant experience in IT support or a related field, preferably with a strong understanding of IT systems, networking, and troubleshooting.
• Strong communication skills and the ability to work effectively in a team environment, with excellent customer service skills.
• Detail-oriented with good organizational skills for managing inventory, ensuring accuracy and efficiency in daily tasks.
• Basic knowledge of IT systems, networking, and troubleshooting, with a willingness to learn and adapt to new technologies.

What We Offer:
• Competitive salary range: $60,000 - $80,000 per annum, depending on experience.
• Opportunity to work with a dynamic team in a fast-paced environment, with opportunities for growth and professional development.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
• Flexible working hours and remote work options, allowing for a better work-life balance.

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