Global IT Support Specialist

7 days ago


Rizal, Philippines beBeeTechnical Full time ₱1,000,000 - ₱2,000,000
About the Role

We are a dynamic and global organization, supporting over 3,500 employees across multiple locations worldwide. Our IT Support Team is crucial to our operations, ensuring seamless technology experiences for our workforce.

This role will primarily focus on providing first-level technical support to our global workforce during night shift hours, while working in a remote setting that offers flexibility.

Key Responsibilities:
  • Act as the primary point of contact for employees seeking technical assistance via ticketing system, email, and chat.
  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce, and other company-standard applications.
  • Support users with basic conferencing setups, primarily Zoom and Google Meet.
Ticketing and Documentation:
  • Log all support requests and incidents accurately in the ticketing system.
  • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
  • Assist in creating and maintaining user-facing knowledge base articles for common issues.
User Account Management:
  • Perform basic user account tasks, such as password resets and account unlocks.
  • Assist with onboarding and offboarding processes under supervision.
Collaboration:
  • Collaborate with the global IT support team to ensure consistent service delivery.


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