Chief Technical Support Specialist

7 days ago


Rizal, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,000,000
Job Opportunity

A senior technical support specialist is needed to provide advanced assistance for global clients on MDM/UEM platforms.

The ideal candidate will have strong experience with enterprise software and SaaS, as well as excellent troubleshooting and communication skills.

Key Responsibilities
  • Provide L2/L3 support for global customers on MDM/UEM platforms.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Escalate and collaborate with cross-functional teams to resolve product-related matters.
  • Develop knowledge base articles and training materials.
  • Mentor junior engineers and share best practices.
  • Handle escalations with urgency and professionalism.
Requirements
  • 5+ years in technical support (enterprise software/SaaS).
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360.
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce.
  • Ability to thrive in a remote, fast-paced environment.


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