Global Network Solutions Professional

7 days ago

Rizal, Philippines beBeeEngineer Full time $120,000 - $150,000
Network Solutions Specialist

About Our Company

We are a global provider of innovative network solutions, offering cloud-based platforms for corporate clients. Our goal is to simplify infrastructure management by consolidating core services and providing a proprietary single-pane-of-glass platform.

In the rapidly evolving IT industry, we have made a name for ourselves by addressing problems created by our competitors. As recognition for our groundbreaking innovation and dedication, we have received several prestigious awards:

  • SD-WAN Product of the Year
  • ITSM Visionary Spotlight
  • UCaaS Product of the Year
  • NaaS Product of the Year
  • Supplier of the Year
  • Strategic Growth Partner

We have developed a unique platform at scale that addresses ISP vendor sprawl and IT headaches. We make it easy for our customers to maximize uptime, improve their bottom line, and get more done with minimal effort.

Learn More About Us

Your New Role

We are seeking a Network Solutions Specialist to provide top-notch support to our global customer base. This is a Full-Time opportunity with multiple shift options available. The role involves delivering superior service, resolving complex issues, and collaborating with vendors to ensure smooth service delivery.

Key Responsibilities:

  • Provide end-to-end support for customers focusing on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for network solutions.
  • Collaborate with vendors to resolve support issues and ensure seamless service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements for Success

  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (preferably Cato).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience.
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Why You'll Love Working with Us

Join us where you'll have the chance to shape the future of business communication. We value innovative thinking and seek individuals ready to bring their unique vision and expertise to a collaborative team that fosters bold ideas and strategic thinking. Are you ready to make a meaningful impact?

  • Opportunities for growth in a high-growth company
  • An environment that celebrates ideas and innovation
  • Meaningful work that has a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team

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