Customer Experience Specialist New Remote Opportunity

1 day ago

San Fernando, Central Luzon, Philippines beBeeProductSupport Full time $52,000 - $84,000

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

The Role

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Responsibilities
  • Provide timely and effective technical and product support to customers through various channels.
  • Develop and maintain a high level of product knowledge to assist customers in achieving their goals.
  • Collaborate with cross-functional teams to drive process improvements and enhance customer experience.
  • Apply analytical skills to identify trends and areas for improvement in customer feedback and workflow processes.
  • Communicate complex technical information to non-technical stakeholders in a clear and concise manner.

We are seeking dedicated and knowledgeable individuals who share our passion for delivering exceptional customer experiences. If you are looking for a challenging and rewarding role that allows you to grow and develop your skills, we encourage you to apply.

Why You'll Love Working at Apollo

At Apollo, we invest deeply in our employees' growth and development, providing the resources, support, and autonomy needed to succeed. Our collaborative culture encourages bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

Our team is passionate about helping customers achieve their goals, and we're committed to creating a workplace that's both supportive and stimulating. We believe that our people are our greatest asset, and we're always looking for talented individuals who share our values and are eager to make a meaningful contribution.

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