Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time $20,000 - $33,000

Job Title: Customer Service Representative

Overview

This role is perfect for individuals who are passionate about delivering exceptional customer service and have a keen sense of empathy. As a Customer Service Representative, you will be the face of our company, interacting with customers from diverse backgrounds and providing solutions to their queries.

Key Responsibilities
  • Respond to incoming calls and provide accurate information to customers in a timely manner
  • Communicate effectively with customers to understand their needs and resolve issues efficiently
  • Document all interactions with customers, adhering to established protocols
  • Maintain a professional demeanor at all times, even in high-pressure situations
  • Attend regular training sessions to enhance skills and knowledge
Requirements
  • High School Diploma or equivalent
  • Age 18 or older
  • At least 1 year of experience in customer-facing roles or call centers
  • Excellent communication and literacy skills, with ability to read scripted responses naturally
  • Proficiency in English and additional languages a plus
  • Ability to handle escalated calls with empathy and professionalism
  • Decision-making and problem-solving skills
  • Excellent time management skills
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply.

What We Offer
  • A supportive team environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real impact on people's lives

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