Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Lexie Full time
We are looking for dedicated and enthusiastic Customer Service Representatives to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, providing information, and resolving concerns in a professional and timely manner.

Key Responsibilities:

Answer and manage customer inquiries through phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer issues with empathy, patience, and professionalism.
Document and update customer records in the system.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive and approachable attitude to ensure customer satisfaction.
Work effectively with team members to meet performance goals and service standards.

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