Performance Driven Call Centre Head

Sun Life Financial is looking for a seasoned Performance Driven Call Centre Head to lead our front-line customer service team. In this role, you will be responsible for delivering high-quality services while driving all key performance metrics.Key ResponsibilitiesThe Front-Line Customer Service Director will provide leadership and direction to a high-volume,...

Job Title: Expert Contact Centre Operations ManagerAbout the Company:Cognizant is a leading provider of technology and consulting services, helping clients navigate the digital transformation journey. Our expertise spans across various industries, and we are committed to delivering innovative solutions that drive business growth.Job Summary:We are seeking an...

We are seeking a Head of Digital Performance Optimization to join our team at Cobden & Carter International.This role is responsible for overseeing the planning, execution, and optimization of marketing campaigns and mobile app analytics to drive business growth.Responsibilities:Campaign Planning and ExecutionDevelop and execute targeted campaigns to drive...

Sutherland Global is seeking a highly skilled Call Center Performance Specialist to join our team. In this role, you will be responsible for coordinating offline activities and preparing EOD performance analysis reports.The ideal candidate will have at least three years of work experience in a Call Center and a basic understanding of call center applications...

Responsibilities:Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant levelBe the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIsPrepare EOD performance analysis reportsStrengthen relationships: Follow up and ensures callouts...

About This RoleWe are seeking an experienced Omni-Channel Administrator to join our team. In this role, you will be responsible for delivering excellent customer service to our valued clients.Key ResponsibilitiesRespond to inbound queries from clients regarding Pensions and Flexible BenefitsDocument all discussions and actions taken in a clear and accurate...

Job Description:We are seeking an experienced Customer Service Representative to join our UK Service Centre team as an Omni-Channel Administrator. In this role, you will provide exceptional customer service and support to our clients through various communication channels, including phone, email, and web chat.ResponsibilitiesAnswer inbound calls and respond...

We are looking for a seasoned Head of Operations and Maintenance to lead our team in ensuring the optimal performance of building systems.About the Role:Oversee and manage building operations, equipment, and systems maintenanceLead a team of engineers and technicians to achieve operational excellenceDevelop and implement preventive maintenance...

Key AccountabilitiesThe Head of Sales Operations will play a vital role in driving revenue growth, developing and executing sales strategies, and leading a high-performing sales team. This individual will be responsible for monitoring sales performance, analyzing data, and adjusting strategies to optimize efforts and meet KPIs.ResponsibilitiesDevelop and...

Neks Job Philippines is hiring a Call Center Support Specialist to join our dynamic team! As a key player in our Call Center, you'll be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our clients.About the roleIn this role, you'll have the opportunity to develop your problem-solving skills, think critically,...

Michael Page OverviewAt Michael Page, we strive to deliver high-quality products and services that exceed our clients' expectations. As a Channel Sales Head, you will play a critical role in driving revenue growth, developing and executing sales strategies, and leading a high-performing sales team.Job ResponsibilitiesDevelop and execute sales strategies to...

About UsIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces...

As the Head of Commercial Excellence at RepRisk, you will be responsible for driving operational excellence and enabling our sales teams to thrive in a competitive global market. This strategic leadership role offers you the chance to shape and implement innovative processes, leverage cutting-edge technology, and foster collaboration across diverse...

Welcome to HelloFresh!HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We strive to provide high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home.Our commitment to innovation and customer satisfaction drives our ongoing success. We...

We're on the lookout for a highly skilled and experienced security expert to join our team as Head of Cybersecurity Engineering at Manpower (Philippines).This key role will be responsible for leading our cybersecurity efforts, developing and implementing effective security strategies, and collaborating with cross-functional teams to ensure the security of...

About AIRR Labs:We are a rapidly growing software development company based in Taguig, National Capital Region, Philippines. Our team is dedicated to delivering innovative solutions to our clients.As an Executive Assistant at AIRR Labs, you will play a critical role in supporting our Country Head and contributing to the success of our...

Job PurposePrimarily responsible for providing efficient, relevant, and cost-effective HR services in Recruitment, Training and Development, Employee Relations, Compensation and Benefits, Personnel Administration, Performance Management, and Records Management. This position is a member of both the management committee (Mancom) and the Human Resource...

Globe Telecom, Inc. is seeking a Marketing Performance Specialist to help drive business growth through data-driven insights.Main ResponsibilitiesCollect and interpret data on various platforms to produce reports for stakeholders.Develop and maintain dashboards to track KPIs and identify areas for improvement.Collaborate with marketing teams to develop...

Business Leader OpportunityEast West Banking Corporation invites applications for the Head-Auto Loans Underwriting Division position.This role offers a unique opportunity to lead and manage a team, driving business growth and excellence.Role DescriptionAs the Head-Auto Loans Underwriting Division, you will be responsible for:Monitoring division productivity...

Job Summary:We are looking for a skilled Operations Performance Manager to join our team at SafetyCulture. As an Operations Performance Manager, you will be responsible for overseeing the development and implementation of data-driven solutions to drive operational excellence and improve business outcomes.Key Responsibilities:Oversee the development and...