Expert Contact Centre Operations Manager

Required Skills and QualificationsTo succeed in this role, you will need:A degree in education, communication, or a related field (or equivalent experience).At least 2-3 years of experience in BPO set-up, preferably in a contact centre environment.Excellent communication and interpersonal skills, with the ability to work effectively with diverse...

About Our ClientA major financial institution offering stability and growth opportunities.Key ResponsibilitiesLead the design, development and support of Contact Centre CRM applications.Oversee the implementation and maintenance of the CRM Telephony system and related projects.Manage a team of IT professionals to deliver CRM solutions that meet business...

About Our ClientA financial institution at the forefront of innovation and customer service excellence.Job OverviewDevelop and implement CRM strategies to drive business growth.Manage a team of IT professionals to deliver CRM solutions that meet business objectives.Collaborate with stakeholders to ensure successful project delivery.Cultivate a culture of...

Company Overview: Neksjob Philippines is a leading provider of innovative workforce management solutions. Our mission is to deliver exceptional customer experiences through the effective operation of our contact center.Job Summary: We are seeking an experienced Workforce Management Supervisor to join our team. The successful candidate will be responsible for...

Job DescriptionWe are seeking an experienced Contact Centre Quality Expert to join our team at RecruiterPH. As a key member of our operations team, you will be responsible for driving quality improvements and delivering exceptional customer experiences.Drive quality initiatives across contact centres to ensure compliance with industry standards and best...

About Our ClientA leading financial institution committed to innovation and customer service excellence.Job RequirementsDesign, develop and support Contact Centre CRM applications.Implement and maintain CRM Telephony system and related projects.Lead a team of IT professionals to deliver CRM solutions aligned with business goals.Collaborate with stakeholders...

Job Title: Senior UCCX Administration LeadAbout the Role:Cognizant seeks a highly experienced and skilled UCCX administration professional to lead our contact centre operations team. As a key member of our technical operations group, you will be responsible for ensuring the smooth operation of our unified communications platform.Responsibilities:Technical...

Job SummaryWe are seeking an HR Operations Manager to join our team in Manila. As part of our commitment to transforming HR service delivery, you will play a pivotal role in enhancing the People Experience (PEX) by providing real-time, efficient, and effective support for HR-related inquiries.The ideal candidate will serve as the primary point of contact for...

About Michael PageWe are a leading recruitment agency, specialising in permanent and contract recruitment.Job DescriptionThe ideal candidate will lead the team in designing, developing and supporting Contact Center CRM applications.They will oversee the implementation and maintenance of the CRM Telephony system and other related projects.Manage a team of IT...

Job DescriptionAs an Executive Capability Development professional, you will be responsible for training new hires or existing employees on contact centre work and basics for a US Healthcare client. This role requires strong governance processes in training, ability to read standard operating procedures, and communicate extracts to trainees clearly. You will...

Job OverviewiOPEX Technologies Philippines Inc. is seeking an experienced Operations Management Specialist to join our team. As a key member of our operations department, this individual will be responsible for managing operations for Customer Service accounts, including voice and non-voice processes.The ideal candidate will have a strong background in...

Job Title: UCCX Technical Operations SpecialistAbout the Role:Cognizant is seeking a highly skilled technical operations specialist to join our contact centre operations team. As a key member of our technical operations group, you will be responsible for ensuring the smooth operation of our unified communications platform and providing exceptional customer...

About You:To be successful in the role, you will ideally need to be experienced in product & packaging development and deployment, ideally in beauty and personal care products.The ideal candidate will have experience in product development with a good understanding of processing, packaging development with a good understanding of key formats in Deo Contact...

This role at RecruiterPH is focused on developing talents and bringing them up to their best potential to meet the minimum standards of our US Healthcare client.Key ResponsibilitiesTrain new hires or existing employees in a classroom-based set-up on contact centre work and basics for a US Healthcare client.Conduct multiple trainings for new hires and manage...

Job Summary:We are looking for an experienced Workforce Management Supervisor to oversee the operational support aspects of our contact center. This includes staffing, scheduling, forecasting systems, and policies. The successful candidate will be responsible for ensuring that workforce management processes are efficiently implemented and monitoring the...

About UsWe're Canon Business Services Centre Philippines, a pioneer in business process optimization and IT services. For over 20 years, we've helped organizations optimize their operations and achieve greater efficiency, productivity, and growth.We pride ourselves on our customer-centric approach, working closely with our clients to deliver tailored...

Job OverviewWe are seeking an experienced Team Leader to join our team at Sutherland. As a key figure in managing the day-to-day operations of the delivery team, you will ensure effective case management in Salesforce, performance monitoring across channels, knowledge management, and client-facing responsibilities on a day-to-day...

Requirements:The ideal candidate should possess a college degree or relevant experience in education, communication, or quality assurance. Extensive knowledge of MS Office is required, along with contact centre knowledge and experience.A strong background in contact centres, dedication to quality and improvement, and excellent oral, written, and presentation...

Job Title: Cisco Collaboration Solutions ArchitectAbout the Role:Cognizant is seeking a seasoned collaboration solutions architect to design and implement scalable, secure, and reliable collaboration solutions using Cisco Unified Communications and Contact Centre technologies. As a key member of our architecture team, you will collaborate with...

Main Responsibilities:Serve as the primary point of contact for the Manila Hub People Operations team, raising escalations to the People Operations Lead.Assume the role of Compliance Champion, ensuring high-quality and compliant transactions in day-to-day operations.Lead ad-hoc and BAU activities for People Operations (i.e., APR Change).Manage BCP (business...