Inbound Call Center Agent

2 days ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time
Job Description:

We are seeking an experienced Customer Service Representative to join our UK Service Centre team as an Omni-Channel Administrator. In this role, you will provide exceptional customer service and support to our clients through various communication channels, including phone, email, and web chat.

Responsibilities

  • Answer inbound calls and respond to client queries in a timely and efficient manner
  • Utilise technology to facilitate self-service opportunities and resolve issues quickly
  • Maintain accurate records and documentation, ensuring compliance with regulatory requirements and company policies
  • Develop strong relationships with clients, demonstrating a customer-centric approach to service delivery
  • Contribute to team goals and objectives, working collaboratively with colleagues to enhance the overall customer experience
  • Participate in ongoing training and development, staying up-to-date with industry developments and best practices

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