Client Relations Specialist

1 month ago


Manila, National Capital Region, Philippines Lean Solutions Group Full time

Job Overview

We are seeking a skilled Client Relations Specialist to join our team at Lean Solutions Group. This role is ideal for an individual who excels in providing exceptional customer service and support.

Responsibilities

As a Client Relations Specialist, you will be responsible for handling incoming and outgoing phone calls in a fast-paced call center environment. You will need to multitask, prioritize, and manage customer inquiries efficiently while maintaining a high level of professionalism and patience.

You will communicate clearly and effectively with clients over the phone, addressing their concerns accurately and providing informed responses to their questions regarding billing and other services. Additionally, you will ensure the confidentiality of sensitive company and customer information by adhering to established policies and procedures.

Qualifications

To be successful in this role, you should have a High School Diploma or equivalent and prior experience in a call center setting. A minimum of 1 year of related work experience is preferred, as well as 1 year of experience in customer service. Familiarity with basic medical terminology is essential, and you should be able to clearly articulate and interpret information both verbally and in writing.

Proficient in using computers, phone systems, and relevant software applications is also required. Our ideal candidate will possess strong customer service skills, excellent communication abilities, and the ability to work efficiently in a dynamic environment.

What We Offer

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience. Our benefits package includes opportunities for professional growth and development, a supportive team environment, and a comprehensive compensation package.



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