Implementation Project Manager

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time
About the Role

We are seeking an experienced Implementation Project Manager to join our Customer Success team at KMC Solutions. As a key member of our implementation team, you will be responsible for leading the deployment of SOCi's platform for customers, ensuring successful onboarding and adoption of our solutions.

This is a high-profile role that requires strong project management skills, technical proficiency, and excellent communication abilities to collaborate effectively with clients and internal teams. You will ensure high performance, meet utilization targets, and deliver exceptional customer implementation experiences.

Key Responsibilities
  • Manage a team of offshore implementation specialists, including hiring, training, performance evaluations, and professional development to build a high-performing team.
  • Collaborate with Customer Success Leadership to establish and track KPIs for implementation specialists, focusing on individual and team utilization targets, project completion rates, customer satisfaction, and overall quality of work.
  • Efficiently allocate resources to balance workloads among the team, maximizing the utilization of specialists while meeting project timelines and customer expectations.
  • Oversight the implementation process for SOCi accounts assigned to the team, working closely with specialists to resolve issues, provide guidance, and ensure successful project completion.
  • Identify opportunities to improve the implementation workflow, developing best practices, and standardizing procedures to enhance efficiency and customer onboarding quality.
Requirements
  • 5+ years of relevant experience in implementation, professional services, or customer success teams, preferably in a SaaS or software-focused environment, including team management experience.
  • Strong leadership and team management skills, with experience in coaching, mentoring, and performance management of technical or customer-facing teams.
  • Solid understanding of project management principles, with the ability to oversee multiple implementation projects simultaneously, ensuring on-time and on-budget delivery.
  • Excellent written and verbal communication skills, with the ability to effectively interact with offshore teams, internal stakeholders, and customers.
Salary and Benefits

The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Health Insurance/HMO
  • Unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
About KMC Solutions

KMC Solutions is a fast-paced and dynamic company that is dedicated to providing innovative software solutions to our clients. We are committed to delivering exceptional customer experiences and are looking for talented individuals who share our passion for excellence.

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