Bilingual Customer Service Professional

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500 - ₱3,500
Job Summary:

We're seeking Bilingual Customer Service Representatives to join our team and support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

MCI delivers tailored solutions to meet the diverse needs of clients. Our customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment
Benefits:

We offer a variety of benefits and incentives that go beyond a paycheck. We understand the importance of balance and support, which is why we strive to provide a supportive work environment.

About Us:

We are an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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