Customer Service Professional

7 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $85,000
Job Overview:

We are seeking an experienced professional to assume the role of Customer Service Representative. As a vital component of our customer service department, you will be responsible for providing exceptional support and services to our clients.

Key Responsibilities:
  • Sales and Customer Support Functions
    • Achieve sales targets and contact center performance metrics
    • Contribute to team achievement of service quality standards and all contact center objectives
    • Manage all calls in a professional, timely, and appropriate manner
    • Actively engage with assigned customers to explore additional sales opportunities
    • Proactively identify and route proactive sales opportunities to management when applicable
  • Order Processing and Customer Service Activities
    • All transactions must be accurately completed and meet departmental performance standards
    • Enter orders into system as per individual order specifications
    • Verify orders for completion and accuracy
  • Training and Development
    • Attend all required training sessions and demonstrate appropriate knowledge of course materials
    • Complete Contact Center training and achieve a satisfactory mark in assessments
  • Administrative Support
    • Assist the Contact Center Team with administrative tasks as assigned


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