Bilingual Communication Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Job Overview

MCI specializes in delivering tailored solutions to meet diverse client needs with a focus on innovation and excellence.

We're hiring Bilingual Customer Service Representatives to support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

In this role, you'll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing recognized brands.

Key Responsibilities
  • Handle inbound and outbound calls professionally
  • Resolve customer issues using first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Document customer interactions and claims accurately in CRM systems
  • Utilize internal knowledge bases and training to answer questions confidently
  • Follow required scripts, policies, and confidentiality protocols
  • Evaluate complex issues and escalate when necessary
  • Stay updated on program changes through training and team meetings
  • Meet attendance and schedule requirements
Candidate Qualifications
  • Aged 18 or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multitask, stay focused, and work independently
  • Team-oriented with a positive mindset
  • Comfortable in a fast-paced environment

Desired qualifications include 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, as well as experience working on state or federal programs.

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