Technical Customer Solutions Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeSupport Full time $98,333 - $143,999
Job Overview

We are seeking a seasoned technical support professional to join our team. As a Senior Technical Support Engineer, you will be responsible for resolving complex technical issues and collaborating with cross-functional teams to drive customer satisfaction.

Responsibilities
  • Lead diagnosis, troubleshooting, and resolution of critical technical issues.
  • Mentor and guide junior engineers, sharing best practices and assisting with escalations.
  • Act as a trusted advisor to customers, providing technical guidance and root cause analyses.
  • Develop and maintain internal support documentation, ensuring accuracy and relevance.
  • Participate in an on-call rotation for after-hours support, handling critical incidents as needed.
Qualifications
  • 5+ years in a technical customer-facing role, or equivalent experience.
  • At least 2 years in a senior or escalation role.
  • Strong problem-solving skills, with the ability to assess issues and develop effective solutions under pressure.
  • Experience mentoring junior engineers and fostering a collaborative team environment.
  • Advanced knowledge of Windows, Linux, and macOS, as well as strong understanding of networking fundamentals.
  • Familiarity with cloud platforms and virtualization technologies.
  • Experience with databases and scripting languages.
  • Familiarity with DevOps tools and practices.
Our Values
  • Customer Focus
  • Excellence
  • Ownership
  • Innovation
  • Expertise
  • eXceptional Teamwork

This is a unique opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.

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