Technical Specialist
1 day ago
This role is a highly motivated technical support specialist who possesses excellent communication, analytical, and problem-solving skills. As a technical support specialist, you will provide outstanding customer service and support to our clients.
Key Responsibilities:- Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
- Providing technical support and assistance to customers in a courteous and effective manner.
- Resolving customer issues and escalating complex problems to the appropriate department.
- Assisting customers in setting up and troubleshooting technical issues with software and hardware.
- More than 1 year of technical support experience.
- Excellent English communication skills (oral and written).
- A complex thinker and technical thinker to understand the products and services provided by the customers they will be supporting.
- A positive attitude towards work and a willingness to learn.
- Empathetic to customers.
- Calm under pressure.
We are a global leader in business process outsourcing (BPO) and remote talent solutions. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.
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