Technical Support Specialist

24 hours ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱240,000 - ₱288,000
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. This role is ideal for individuals who enjoy problem-solving and providing exceptional customer service.

The successful candidate will be responsible for delivering timely and effective technical support to customers via phone, chat, or email.

Key Responsibilities
  • Technical Support: Provide assistance with hardware, software, and network issues.
  • Troubleshooting: Demonstrate expertise in identifying and resolving complex technical problems.
  • Customer Interaction: Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Documentation: Accurately document all customer interactions in our system.
  • Professional Development: Stay up-to-date with products, services, and support procedures.
  • Customer Satisfaction: Foster customer satisfaction by providing prompt and effective resolutions.
  • Security Guidelines: Adhere to company protocols and security guidelines when handling sensitive information.
  • Team Collaboration: Collaborate with internal teams to enhance support processes and customer experience.

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