Tech Support Representative

3 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Title

We are seeking skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support for clients.

About the Job

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism. The ideal candidate will have prior call center experience and strong command of the English language.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

  • Customer Support Representative

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱50,000 - ₱75,000

    Customer Support Representative RoleWe're seeking a detail-oriented and tech-savvy customer support agent to provide exceptional experiences for clients via various channels. This position involves responding to inquiries, managing tickets, and staying updated on product features.Main Responsibilities:Deliver professional and friendly support to customers...

  • Tech Support Specialist

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    About the RoleWe are seeking a skilled Tech Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical assistance to our customers and internal stakeholders.The ideal candidate will have a strong background in desktop hardware and software, as well as excellent analytical and problem-solving skills.As a Tech...

  • High-Tech Support Expert

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeSpecialist Full time $7,200 - $7,780

    Technical Support SpecialistAre you passionate about technology and eager to provide exceptional support to customers?As a Technical Support Specialist, you will be responsible for delivering top-notch technical assistance via various channels, including calls, chats, and emails. You will resolve complex support inquiries, gather data to ensure efficient...

  • Help Users Succeed as a Support Representative

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱3,000 - ₱5,000

    Job Title: Support RepresentativeWe are seeking a customer-obsessed Support Representative to join our team. As a key member of our support function, you will play a critical role in ensuring that our users have an exceptional experience with our platform.Key Responsibilities:• Assist users by answering their questions coming through various channels•...

  • Tech Support Specialist

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱320,000 - ₱420,000

    Job OpportunityWe are seeking a reliable and detail-oriented Tech Support Representative to provide front-line support to our customers.">This role involves handling customer inquiries via phone and email in a professional and timely manner. You will be responsible for actively listening to customer issues and providing clear, empathetic solutions....

  • Career Opportunities in Tech Sales

    3 days ago

    Tarlac City, Central Luzon, Philippines beBeeCareer Full time ₱900,000 - ₱1,200,000

    Entry-Level Sales Development Representative RoleWe are seeking a highly motivated and ambitious individual to join our sales team as an entry-level Sales Development Representative. This role offers the unique opportunity to break into the high-income potential world of tech sales, build a strong foundation for your career, and progress to more senior roles...

  • Tech Stack Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeAutomation Full time ₱4,000 - ₱6,000

    Job OverviewThis role is a dynamic position that supports the sales team's growth by handling tech stack related tasks and working directly with senior leadership to drive business success.The ideal candidate will be a rockstar who can handle tech stack related tasks, ensure all new sales reps are set up correctly from a tech stack perspective, and implement...

  • Tech Operations Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeTechnology Full time ₱600,000 - ₱1,000,000

    Job DescriptionWe are seeking a highly skilled and proactive IT systems administrator to support and optimize our core technology systems.This role is pivotal in ensuring the smooth onboarding/offboarding of users, maintaining IT system efficiency, and providing technical support across our network.As part of the tech operations team, you'll gain valuable...

  • Technical Support Representative

    1 week ago

    Tarlac City, Central Luzon, Philippines Brandlink PH Full time $30,000 - $50,000 per year

    Here's overview for Technical Support AccountLOB: Company that offer's battery storage, commercial solar solution for homes and business.Educational Attainment: Electrical Engineering graduateBachelor's degree in Electrical EngineeringWork Exp: with or without experienceEntry-level position suitable for fresh graduates or professionals with up to 2 years of...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱234,000 per year

    Tech Mahindra is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,500 - ₱19,500 per monthJob descriptionJoin Tech Mahindra as a Customer Service Representative for our...