Customer Service Representative

4 days ago

Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱226,000 - ₱229,000 per year

Tech Mahindra is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱18,500 - ₱19,500 per month

Job description

Join Tech Mahindra as a Customer Service Representative for our Logistics Account We are looking for individuals with excellent communication skills and a passion for delivering top-notch customer service. Whether you have experience in a call center or come from the hospitality industry, or a fresh prospect without experience, this is your chance to be part of a dynamic team in a growing sector. Take the next step in your career with us and enjoy exciting opportunities for growth and development

Work Setup: Onsite

Shift: Night Shift

Responsibilities:

  • Handle inbound and outbound customer inquiries with professionalism and efficiency.
  • Assist customers with tracking shipments, resolving delivery issues, and answering product or service-related questions.
  • Provide accurate and timely information to ensure customer satisfaction.
  • Collaborate with other departments to address complex customer concerns and ensure smooth logistics operations.
  • Maintain detailed and accurate records of customer interactions and transactions in the system.
  • Uphold company standards for customer service, ensuring a positive and seamless experience for each interaction.

Qualifications:

  • Preferrably with 6 months BPO experience.
  • Must be a Senior High School Graduate or a High School Graduate (Old Curriculum)
  • Strong customer service skills with a focus on active listening, empathy, and problem-solving.
  • Motivated, driven, and able to thrive in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Ability to handle multiple tasks simultaneously and remain organized under pressure.
  • Familiarity with logistics, supply chain, or shipping processes is a plus.
  • Must be voice ready

Job Type: Full-time

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