Bilingual Customer Service Professional
2 weeks ago
Provide exceptional customer support in both Spanish and English languages.
Key Responsibilities:- Manage inbound and outbound calls in both languages.
- Communicate clearly and accurately across both languages.
- Assist customers with inquiries, account updates, and general support.
- Document customer interactions with precision.
- Evaluate complex issues and escalate when necessary.
- Bilingual fluency in English and Spanish (spoken and written).
- Excellent listening and communication skills.
- Ability to work flexible shifts.
- Previous experience in a bilingual customer service role.
Achieve daily performance targets while maintaining excellent customer satisfaction.
Work Environment:- Flexible working hours including weekends and holidays.
- Dedicated team environment.
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