Remote Spanish Bilingual Customer Service Associate
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Call Center Representative. The successful candidate will be responsible for attending to inbound and outbound calls, providing support through various channels, and possessing excellent customer service skills.
Key Responsibilities:- Receive and respond to incoming calls in a courteous and professional manner.
- Listen and understand customer needs, and resolve any concerns.
- Research systems to find missing information and coordinate with other departments to resolve issues as necessary.
- Follow established processes and procedures to complete tasks efficiently.
- Utilize knowledge base and training to accurately answer customer requests.
- The ability to read and speak fluent Spanish and English is required.
- A minimum of 6 months of experience in voice, email, and chat support call center roles is preferred.
- High school diploma or equivalent is required.
This role offers the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to clients across the globe. As a Call Center Representative, you will have the chance to develop your skills and advance your career in a supportive and collaborative team.
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