Spanish Bilingual Customer Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title:

Spanish Bilingual Customer Service Representative

Company Overview:

A leading Business Process Outsourcing company is seeking a professional to deliver exceptional customer service.

With a focus on innovation, we have established ourselves as a trusted partner in the industry.

Job Summary:

We are looking for a Spanish Bilingual Call Center Associate who can handle multiple communication channels and provide timely solutions to customers.

In this role, you will support our client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.

Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
  • Support additional duties as needed to meet business objectives.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.
Benefits:
  • Competitive compensation package.
  • A variety of benefits and incentives to support and reward employees.
  • Opportunities for growth and promotion.
  • A positive and inclusive work environment.

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