Agent de service à la clientèle
2 weeks ago
Créez une expérience exceptionnelle pour vos clients en utilisant vos compétences de service à la clientèle pour résoudre leurs problèmes et répondre à leurs besoins.
Responsabilités principales- Offrir un service d'excellence aux clients par téléphone, courriel ou chat
- Écouter attentivement les préoccupations des clients et proposer des solutions appropriées
- Documenter et mettre à jour avec précision les dossiers des clients dans le système informatique
- Upsell des produits ou services aux clients, si nécessaire
- Restez calme et serviable même lorsque vous traitez avec des clients mécontents
- Être bilingue (français et anglais)
- Disposer d'une bonne compréhension des systèmes informatiques, y compris Microsoft Office
- Posséder de bonnes compétences en communication et être capable de bien communiquer avec les clients
- Être positif et capable de gérer le stress
- Maîtriser le confidentialité et avoir la capacité de garder les informations confidentielles
- Formation entièrement rémunérée
- Primes de performance
- Assurances santé et dentaire
- Congés payés
- Un environnement de travail dynamique et axé sur le client
Notre mission est de fournir un service d'excellence aux clients et de créer une expérience positive pour chacun d'eux. Nous recherchons quelqu'un qui partage nos valeurs et est prêt à contribuer à notre équipe pour atteindre cet objectif.
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