Client Account Development Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱900,000 - ₱1,080,000

**Role Overview**

Client Success Specialist Dedicated Account

This role is a key part of our Client Success team, focused on supporting our largest enterprise account. The ideal candidate will be able to manage daily communications for the client, respond quickly to requests and needs, and partner with the Client Success Manager to execute account strategy and meet performance objectives.

The successful candidate will have strong problem-solving skills, excellent communication skills, and a proactive approach to client support.

We celebrate diversity and inclusion in the workplace and are committed to creating an inclusive environment for all employees.

Responsibilities:

  • Manage daily communications for the largest client, respond quickly to requests and needs.
  • Partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Monitor account data and performance metrics; create and modify account-specific reports.
  • Communicate health status to the client and internal teams.
  • Act as SME for client guidelines and ensure expectations are met.
  • Serve as internal QA resource, identify order issues and coordinate corrections with post production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Use HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.

Requirements:

  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem solving and communication skills; proactive and with a sense of urgency.

Benefits:

  • Healthy work-life balance culture.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Bonusly rewards program.

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