Healthcare Scheduling Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeScheduling Full time $60,000 - $75,000
Job Title

We are seeking a skilled Scheduling Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring seamless client-caregiver coordination.

In this dynamic position, you will own the scheduling matrix, manage day-to-day logistics, and serve as a communication hub between clients, caregivers, and office staff.

Key Responsibilities:

  • Handle real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within SLAs.
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Coordinate with care managers and back office for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows, manage schedule adjustments on the fly.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
  • Support operational workflows such as timesheet collection, payroll prep, and follow-ups if capacity allows.

Immediate Tasks (Week 1):

  • Complete system training on internal scheduling tools and SOPs.
  • Shadow outgoing schedulers or care managers to understand our process.
  • Start observing live scheduling adjustments and client/caregiver communication patterns.
  • Begin drafting and confirming schedules under supervision.
  • Review and understand caregiver/client preference profiles and recurring care needs.
  • Align with operational lead on additional duties.

Requirements:

  • 5+ years of experience in home health / healthcare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English (neutral accent).
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • Experience working PST hours.

Nice-To-Haves:

  • Exposure to revenue cycle operations or timesheet/payroll processing.
  • Background in home care agency operations.
  • Familiarity with VoIP and patient intake systems.

What We Offer:

  • Remote Work: Fully remote—work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.

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