Verification Support Professional

Verification Support Professional - Home Office Opportunity

We are seeking a detail-oriented and communicative Verification Support Professional to join our team. As a key member of our customer support unit, you will be responsible for confirming lead interest, forwarding qualified inquiries, accurately updating leads, securely handling customer information, and applying the latest customer happiness practices.

• Contact submitted leads to confirm their interest in our luxury brand's solutions.
• Forward qualified inquiries to the appropriate retailer, ensuring seamless communication and follow-up.
• Accurately update and categorize leads within our system, maintaining data integrity.
• Securely handle customers' sensitive information with discretion and care.
• Apply the latest customer happiness practices to deliver exceptional service experiences.
• Maintain working knowledge of our client's products and services, staying up-to-date on new developments.

• Fluent German and English language proficiency, with C1 written and spoken skills in both languages.
• Previous experience in Customer Service or Marketing is essential.
• Hands-on experience communicating with and following up on leads, demonstrating excellent time management and organization skills.
• Attentive to details, with strong administrative and organizational abilities.
• Positive and responsible attitude, with a willingness to learn and grow with our team.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) are required for remote work setup.

• Fixed schedule: 5 days per week, 4 PM – 12 AM CET.
• Opportunity to work fully remotely, enjoying a flexible and comfortable work environment.
• Inclusive international environment, fostering collaboration and understanding among team members.
• Compensation in USD, providing financial stability and security.
• Good bonuses for referring friends, promoting a positive and supportive team culture.
• Paid intensive training and probation, ensuring your growth and success in the role.
• Work-life balance, prioritizing your well-being and job satisfaction.
• Responsive management interested in your growth and long-lasting cooperation, offering regular feedback and guidance.
• Greenhouse conditions for self-development, enabling continuous learning and skill-building.

We are a Support-as-a-Service company dedicated to providing secure technical, customer support, and CX services for tech companies worldwide. Our global presence spans over 30 countries and 60 languages, reflecting our commitment to diversity and inclusivity.

Since 2010, we have become an industry leader in premium outsourced customer support, establishing ourselves as a trusted partner for businesses across the globe.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people from various backgrounds and experiences, offering a chance to join us and send your CV in English, highlighting your outstanding skills.

Visit our website: www.supportyourapp.com

We are a multinational company with unbiased views, ensuring equal opportunities and benefits for all candidates, regardless of characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.

Your personal data will be processed as described in the Candidate Privacy Notice.