Remote Support Associate

2 days ago

Pasig, National Capital Region, Philippines beBeeCare Full time ₱2,000,000 - ₱4,000,000

We are seeking a proactive and detail-oriented professional to join our team as a Remote Support Associate.

Key Responsibilities
  • Manage company email inboxes, ensuring timely responses and follow-ups.
  • Maintain professionalism and empathy when handling intake calls from patients, families, and referral sources.
  • Assist with insurance verification, prior authorizations, and documentation support.
  • Coordinate and process referrals from hospitals, clinics, and case managers.
  • Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
  • Use RingCentral for call management and communication.
  • Maintain accurate records and documentation within our CRM system and Alora (EMR software).
  • Support the home health team with scheduling, data entry, and administrative tasks as needed.
  • Uphold confidentiality and compliance with HIPAA regulations.
Qualifications
  • Previous experience in a Virtual Assistant, Administrative Assistant, or healthcare-related role is essential.
  • Familiarity with insurance processes, referrals, and prior authorizations in healthcare is required.
  • Proficiency with RingCentral, CRM platforms, and Alora (or similar EMR software) is necessary.
  • Strong organizational skills with excellent attention to detail are crucial.
  • Excellent verbal and written communication skills are mandatory.
  • Ability to multitask, prioritize, and work independently in a remote setting is essential.

Purpose Home Health Care, LLC is dedicated to providing compassionate, high-quality home health care services that empower patients to live independently and with dignity. Our goal is to deliver exceptional care and support to patients and their families in the comfort of their own homes.

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