Vehicle Technical Assistance Professional

2 days ago

Mabalacat, Central Luzon, Philippines beBeeAutomotive Full time ₱800,000 - ₱1,200,000
Vehicle Technical Assistance Role

DXC Technology is seeking a highly skilled Vehicle Technical Assistance Agent to provide expert support to dealer automotive technicians.

The successful candidate will possess a deep understanding of vehicle systems, diagnostics, and repair processes. A strong background in technical analysis and problem-solving is essential for this role.

This is an excellent opportunity for experienced automotive technicians who wish to transition into a remote working environment while utilizing their expertise to deliver exceptional customer service.

Key Responsibilities:
  • Technical Support: Provide detailed diagnostic assistance and solutions to resolve complex vehicle issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and develop clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet the highest standards and contribute to overall customer satisfaction.
Qualifications:
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable).
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies is desirable.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

DXC Technology prioritizes fostering a culture where employees feel valued and supported. We believe in work-life balance and offer flexible working arrangements to ensure our team members can maintain their well-being and productivity.

Seniority level:
  • Mid-Senior level
Employment type:
  • Full-time
Job function:
  • Manufacturing and Customer Service
Industries:
  • Consumer Services

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