IT Technical Services Professional

1 day ago

Mabalacat, Central Luzon, Philippines beBeeSpecialist Full time ₱60,000 - ₱80,000
IT Support Specialist Job Description

We are seeking an IT Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our clients. You will work closely with our management team to ensure that our clients receive the highest level of service.

As an IT Support Specialist, you will be expected to:

  • Provide technical support and assistance to clients via phone, email, and in-person.
  • Identify and resolve technical issues related to hardware, software, and network systems.
  • Communicate complex technical information to non-technical staff and clients.
  • Stay up-to-date with new technologies and advancements in the field.
  • Work effectively in a fast-paced environment and prioritize multiple tasks and projects.

Required Skills and Qualifications:

To be successful in this role, you must have:

  • A minimum of 1-3 years of experience in IT support or a related field.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of PC/Laptop hardware components and troubleshooting.
  • Proficiency in operating systems: Mac, Linux, Windows.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices.
  • Ability to manage multiple priorities in a fast-paced environment.

Benefits:

This is a great opportunity to join a dynamic team and grow your career. We offer a competitive salary and professional development opportunities. You will also have access to comprehensive health insurance and other benefits.

Other Responsibilities:

In addition to providing technical support and assistance, you will also be responsible for:

  • Contribute ideas, solutions, and updates to the IT knowledge base.
  • Build strong working relationships with the Management team, clients, and team members.
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times.
  • Evaluate current and upcoming hardware and software standards for possible utilization.
  • Participate in IT projects and initiatives as assigned by the IT Manager.

What Makes Us Different:

We believe in creating a diverse, respectful, and inclusive workplace. We do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability. Our company culture values include being proactive, making a social impact, creating value, being fair and open, and adding fun and passion.

Application Process:

Our application process typically takes around 4 weeks. It involves 3-4 interviews and a possible assessment from our client partner. We will communicate regularly with you throughout the process and keep you informed of the development of your application. If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

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