Technical Support Professional

20 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Technical Support Role

MCI is a leading provider of customized solutions that cater to diverse client needs. We excel through commitment and innovation, establishing ourselves as trusted partners in the industry.

We seek skilled and customer-focused professionals to provide technical assistance and support for various clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills & Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • Comprehensive medical coverage
  • Dependent care options
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
  • Social opportunities and recognition rewards
Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and involves long periods of computer and headset use. May need to move or lift up to forty (40) pounds occasionally.

Conditions of Employment
  • Must be authorized to work in the country where the job is based

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