Customer Experience Specialist

4 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱800 - ₱1,400
Job Overview

As a skilled professional, you will be responsible for managing operational tasks and ensuring exceptional customer experience. The role involves handling incoming communications, scheduling visits, processing payments, updating documentation, and performing general administrative duties.

This position requires someone who is highly organized, detail-oriented, and a skilled communicator with the ability to work efficiently in a fast-paced environment.

The ideal candidate will have excellent interpersonal skills, strong analytical abilities, and a passion for delivering high-quality results.

Key Responsibilities:
  • Interact with customers to provide accurate information and resolve issues efficiently.
  • Efficiently handle incoming calls, emails, and other communication channels.
  • Record and maintain detailed client information, ensuring excellent client relations and problem resolution.
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets and internal databases.
Requirements:
  • At least a bachelor's degree in any field.
  • Proven experience in office administration, customer service, or related fields.
  • Proficient in using Google Workspace and other office tool applications.
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.
  • Experience in call center environments and sales is highly valued.
Preferred Skills:
  • Background in sales and client relations.
  • Prompt and punctual, with the ability to meet deadlines.
  • Comfortable with collaboration tools (e.g., Slack).
Benefits:
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development.
Work Schedule:
  • Full-time: 8 hour shifts.
  • Monday - Friday with rotating weekends as needed.

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